Overview
We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We’re constantly striving to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.
Come build your future with us!
ABOUT THE JOB:
The Service Technician is responsible for safety, quality work associated with Get Ready, and Refurbishment activities to all WSMM products. The Service Technician is expected to fully comply with all WillScot Mobile Mini policies and all relevant WSMM and regulations. Success in this role will be dependent on the ability to conduct branch operations activities in a safe, cost-efficient, and high quality manner.
WHAT YOU’LL BE DOING:
Safety
Acts in accordance with WillScot Mobile Mini Safety, Transportation, and Environmental Policies
Leads and acts to promote employee health and safety results through creating a safer workplace, DuPont STOP™, training and observations, and regularly scheduled assessments of the branch
Attends periodic safety meetings
Maintains a clean and organized work area
Fleet & Efficient Use of Resources
Ensures that trailers are ready for scheduled delivery dates with high 1st time quality, and within established accuracy parameters +/- 10%
Performs repairs, and modifications (where applicable), to all products to include framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair
Performs certified trades work on units on at least one of the following: plumbing, electrical, carpentry
Maintains proper inventory levels of all equipment, tools, and materials required to complete daily service tasks
Performs service related tasks in the yard, as requested by the Branch Operations Leader/Production Supervisor, to include check-in/out (off/on rent) inspections of off rented buildings by physically inspecting to determine repair scope of work, as well as damages for invoicing the customer. Create floor plan drawings as needed and relocate fleet units within the branch lot
Performs HVAC system checks and maintenance per company guidelines
May be assigned all duties pertaining to Field Service Tech (see JD) as business dictates
Customer Focus
Uses Net Promoter System (NPS) to provide timely correspondence and to address internal issues
Ensure On Time in Full Deliveries and Returns
Drives high levels of product quality (<60 day call & First Time Quality)
Additional Responsibilities
Conduct service calls in branch territories as assigned.
Closes up multi-sectional units and ensure doors and windoWSMM are secured on the idle fleet.
Assists in ordering materials and unloading material deliveries
Forklift operations
Office maintenance and repair as assigned
Provides training and direction to other service personnel to ensure standard work instructions, best practices, work orders, timesheets, and company guidelines are followed
Other duties may be assigned
EDUCATION AND QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Required Education and Experience:
High School diploma or equivalent
Must possess valid trades certification(s)
Required Skills and Abilities:
Ability to work independently in a fast-paced environment
Some knowledge of computers is necessary and good communications skills are required for dealing with customers, sales people, contractors, shop personnel as well as WillScot Mobile Mini employees at various branch locations
Must have knowledge and experience with one or more of the following: carpentry, electrical, plumbing, welding, HVAC
If performing trade related duties, must have knowledge and experience with applicable equipment and must hold appropriate licenses as required by law
Preferred Education and Experience:
Prior knowledge and/or experience working within a warehouse
Preferred Skills and Abilities:
Flexibility to work variety of environments from indoor office settings, outdoors, customer construction sites, to branch shop
Ability to use standard office equipment (i.e., computer, phone, photocopier, fax, email, etc.)
Excellent customer service and communication skills
Physical Requirements
Able to lift up to 50 lbs. without strain
Ability to work outdoors in extreme weather conditions
Able to be on your feet up to 8 hours (daily)
Ability to work with a variety of hand tools in a proficient manner
Ability to climb a ladder up to 25 feet
Eyesight and Auditory Skills must be sufficient to meet safety expectations of the position
Ability to stand and perform manual labor for multiple hours (daily)
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.
The more inclusive we are, the stronger we will be!