Overview
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company’s mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions:
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs complex repairs and troubleshooting offsite with minimal supervision
Performs complex troubleshooting, diagnoses of equipment malfunctions, and failure analysis
Reads blueprints to understand engineering design necessary for the fabrication of parts, including material specifications, grain direction, GD&T standards and practices, dimensions, and interference/clearance conditions
Performs various repairs related to undercarriage and undercarriage components to include, but is not limited to; welding, machining, line boring, MIG welding, and air arcing on Cat and Non-Cat equipment
Removes and install parts, disassembles and assembles components to CAT specifications
Removes and replace machine components utilizing required technical data and procedures in order to repair equipment to required standards
Performs complex tasks in order to complete work orders, fabrication, and welding on product and their components
Advises customer of problem areas and recommend repair solutions, gain customer approval and order appropriate parts in order to repair equipment in a timely manner.
Tests, makes adjustments and verifies proper operation of all repairs and adjustments
Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and tasks to meet flat rate time and re-work standards
Works overtime as required by workload and customers’ needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities:
Advanced knowledge of safe work procedures and practices
Advanced knowledge of CAT models/machines and safe operation procedures, maintenance practices, and troubleshooting of hydraulic and electrical systems
Advanced knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Advanced knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
Exceptional skills in customer service
Ability to read shop drawings and blueprints
Able to use calipers, micrometers, and tape measure
Advanced diagnostic and trouble-shooting skills
Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
Operation and control skills of equipment or systems
Equipment selection skills to determine the kind of tools and equipment needed to do a job
Ability to communicate clearly and effectively, both verbally and in writing
Ability to operate a crane and forklift, and obtain required certifications/licenses
Ability to meet deadlines and work under fast-paced, time constraining circumstances
General mathematical skills to include basic adding, subtracting, multiplication and division
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
Ability to understand technical manuals, software specifications, hardware principles of operations, and systems software operations
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Organizational ability and confidence to work independently
Education and Experience:
High school diploma or equivalent required. Additional technical education in related field preferred
More than eight years of experience required; ten or more years preferred
Supervisory Responsibilities:
None
Travel:
Extensive travel is required with a possibility of an overnight stay
Additional Requirements:
Valid Driver’s license required
Ability to obtain a valid Commercial Driver’s License (CDL) and must have an acceptable driving record
Must own required tools to perform repairs
Physical Requirements:
To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
This role frequently communicates with others, must be able to exchange accurate information in these situations
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 80 lb
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Be able to maneuver safely and work underneath equipment
Work Environment:
Requires wearing common protective or safety equipment
Regularly works outdoors around moving mechanical parts and noise level may be loud at times
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
Required to perform work in cramped spaces and/or high places
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)