Job Summary: The Heavy Equipment Technician / Welder / Line Borer provides face-to-face customer service located at an off-site location and is responsible for various forms of complex repairs on heavy equipment. Responsibility includes, but is not limited to; welding, machining, line boring, MIG welding, air arcing, and repairs related to undercarriage and undercarriage components. The CAT Support Technician is also responsible for communicating repair options to customers, ordering correct parts, and completing the repair in an efficient, timely manner in order to meet department goals and organizational objectives.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company’s mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Performs complex repairs and troubleshooting offsite with minimal supervision

Performs complex troubleshooting, diagnoses of equipment malfunctions, and failure analysis

Reads blueprints to understand engineering design necessary for the fabrication of parts, including material specifications, grain direction, GD&T standards and practices, dimensions, and interference/clearance conditions

Performs various repairs related to undercarriage and undercarriage components to include, but is not limited to; welding, machining, line boring, MIG welding, and air arcing on Cat and Non-Cat equipment

Removes and install parts, disassembles and assembles components to CAT specifications

Removes and replace machine components utilizing required technical data and procedures in order to repair equipment to required standards

Performs complex tasks in order to complete work orders, fabrication, and welding on product and their components

Advises customer of problem areas and recommend repair solutions, gain customer approval and order appropriate parts in order to repair equipment in a timely manner.

Tests, makes adjustments and verifies proper operation of all repairs and adjustments

Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job

Operates equipment and vehicles with possession of all necessary licenses and certificates

Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation

Adheres to contamination control and HAZMAT rules and regulations

Maintains all company equipment, tools, and the vehicle in a good, clean, and working order

Communicates job progress to supervisor and customer as needed

Completes assigned jobs and tasks to meet flat rate time and re-work standards

Works overtime as required by workload and customers’ needs

Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians

Requires regular and punctual employee attendance

Performs other duties as assigned

Knowledge, Skills, and Abilities:
Advanced knowledge of safe work procedures and practices

Advanced knowledge of CAT models/machines and safe operation procedures, maintenance practices, and troubleshooting of hydraulic and electrical systems

Advanced knowledge of equipment and tools, including their designs, uses, repair, and maintenance

Advanced knowledge of hydraulics, transmissions, engines, undercarriage, and electrical

Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems

Exceptional skills in customer service

Ability to read shop drawings and blueprints

Able to use calipers, micrometers, and tape measure

Advanced diagnostic and trouble-shooting skills

Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources

Operation and control skills of equipment or systems

Equipment selection skills to determine the kind of tools and equipment needed to do a job

Ability to communicate clearly and effectively, both verbally and in writing

Ability to operate a crane and forklift, and obtain required certifications/licenses

Ability to meet deadlines and work under fast-paced, time constraining circumstances

General mathematical skills to include basic adding, subtracting, multiplication and division

Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair

Ability to understand technical manuals, software specifications, hardware principles of operations, and systems software operations

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Organizational ability and confidence to work independently

Education and Experience:
High school diploma or equivalent required. Additional technical education in related field preferred

More than eight years of experience required; ten or more years preferred

Supervisory Responsibilities:

Extensive travel is required with a possibility of an overnight stay

Additional Requirements:
Valid Driver’s license required

Ability to obtain a valid Commercial Driver’s License (CDL) and must have an acceptable driving record

Must own required tools to perform repairs

Physical Requirements:
To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities

This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

This role frequently communicates with others, must be able to exchange accurate information in these situations

Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

Frequently moves materials or equipment weighing up to 80 lb

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Be able to maneuver safely and work underneath equipment

Work Environment:
Requires wearing common protective or safety equipment

Regularly works outdoors around moving mechanical parts and noise level may be loud at times

May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity

Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment

Required to perform work in cramped spaces and/or high places

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)