Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Shop Manager in El Paso, TX.

The Shop Manager is responsible for the safe, efficient, and profitable operation of the shop and is responsible for conducting business in a manner that compliments Wagner’s Core Values, Statement of Purpose, and safety policies.

Direct Reports
: Depending on location, will have some or all of the following: Journeyman, Class A, B, C Technicians and Welders, Shop Leads, Assistant Shop Manager, Service Clerks, Utility Workers, Inspector, Service Writers, and Senior Apprentices.

Essential Functions and Basic Duties:


  • Supervises the day-to-day operations of the shop, including job assignments for Technicians
  • Consults with manager to reach agreement on annual objectives, and carries out programs to meet
    these objectives
  • Develops and manages annual shop budget
  • Provides adequate reports as needed for Sales, Engineering, and other areas of the company
    Initiates and closes all shop work orders as necessary and ensures maintenance of all relevant files
    and data
  • Monitors and ensures Work In Progress (WIP) is being completed within specified time frames
  • Insures that customers are informed of the progress of the WIP, receive and approve updated quotes,
    and that the invoice is an accurate reflection of the final quote
  • Works closely with Manager in the development and implementation of policies pertaining to the
    production operation
  • Plans short and long-term requirements on equipment and facilities, and makes recommendations to
  • Maintains positive control on all house and service accounts
  • Audits and follows correct procedures for expense accounts
  • Audits and follows correct procedures for the procurement of tools and supplies
  • Ensures shop is maintained in a clean and safe manner
  • Handles and executes warranty in the best interest of the company
  • Provides and maintains safety equipment
  • Oversees implementation of safety programs and safety training
  • Sets standards for and enforces contamination control efforts


  • Where applicable, establishes and maintains close relationships with Sales and Engineering personnel
    of Wagner Power Systems on projects
  • Maintains quality control over all projects
  • Participates in emergency / on call rotation with other managers


  • Works closely with internal customers to ensure projects are completed in a timely and cost effective


  • Maintains knowledge and understanding of products
  • Designs installation of, and purchases, equipment for accessories on some projects
  • Where applicable, inspects and verifies functionality and serviceability for all projects and works with
    Engineering if changes are required


  • Hires, trains, and directs a working staff sufficient to efficiently perform the highest amount of service
  • Provides on-going performance feedback, and conducts timely special and annual performance
    reviews, making recommendations for status or salary adjustments
  • Ensures service personnel coverage on weekends, holidays, and for emergency service work
  • Works with Wagner Training Institute to assess and meet training needs for employees

Minimum Education Required
: High School Diploma or GED/ Some College or Trade School

Minimum Experience Required

  • Eight years in a responsible position within the heavy equipment
    service industry.
  • Administrative/Clerical Experience – (3-5yrs)
  • Customer Service Experience – (5+yrs)
  • Sales Experience – (1-3yrs )
  • Supervisory/Management Experience – (3-5yrs)
  • Technical or Mechanical (Machine Service/Maintenance) – (5+yrs)

Required Skills and Competencies

  • Data Entry
  • Telephone Skills
  • Safety Knowledge
  • Reading/Writing Skills
  • Reasoning Skills
  • Organizational Skills
  • Math Skills
  • Product Knowledge

Computer Skills

  • Microsoft Word (3-5yrs)
  • Microsoft Outlook (3-5yrs)
  • Microsoft Excel (3-5yrs)
  • Microsoft PowerPoint (1-3yrs)
  • DBS (3-5yrs)
  • ET / SIS / SIS Web / STW (3-5yrs)

Other relevant information you want included in this job description:
Other duties as assigned by Manager.

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disa